Case Study
Charles River Laboratories, Inc., Streamlines Customer Service Operations
Salesforce Service Cloud
Salesforce engineered Service Cloud as a complete solution for businesses that want to improve their customer service efficacy and increase their chances of successful case resolution. Salesforce Service Cloud enhances an organization’s service operations at every stage of the customer journey. Empower your employees to deliver exceptional service by centralizing customer data in one all-encompassing package. From customer service agents to mobile fleets, Service Cloud is the solution for your business.
eBook
A Complete Guide To Service Cloud
Apps Service Experience
We are passionate about the customer service experience. We understand that customers’ needs and expectations are constantly evolving, and you need systems that can easily adapt as necessary. Our team has first-hand service experience and the Salesforce credentials to go with it.
40
Service Cloud
8
Field Service
27
Sales Cloud
300+
Certifications
Service Offerings
We understand how critical the user experience is in field service. We take the time to get to know your business and the needs of your technicians and turn that data into an exceptional experience that is easy for them, and valuable to your customers.
Apps will help you transition your organization to Field Service seamlessly. We have the tools to seamlessly transitions your data from ServiceMax or ZenDesk to FSL, expediting projects and minimizing data loss.
If telephony is still an active form of customer communication in your organization (as it should be), you need to be able to access your customer’s entire profile, history, and needs while they’re on the phone. Providing top-notch customer service means being able to adapt communication channels to meet the customer’s ever-evolving needs.
Service Cloud Voice fits in seamlessly with a digital-focused customer management strategy. Give your technicians, sales reps, and call center employees the total picture they need when servicing your customers.
We have over 16 years of experience working with Salesforce and have gained a lot of knowledge along the way. All of our solutions feature thoughtful, careful planning and analysis, plus tools and strategies to make the project smoother. From automating data migration between platforms, to detailed data and analytics, the Apps approach makes all the difference.
