To take advantage of the power of technology, companies need to support the individuals impacted by the change, so they can adopt and use the new technology, change their mindset, and personify the different critical behaviors required to deliver the new products, services, and customer experiences. Your Apps Change Management & Training crew will bring a repeatable scalable approach with alignment and resources that will elicit positive change, and adoption, and fast-track your ROI.
Our change management flight plan supports and enables users as they navigate through transformational change, ensuring organizational and project success
It has been said that 25% of tech projects fail outright, 20% to 50% show no ROI, and up to 50% need massive reworking when finished. Organizations invest innumerable dollars in business applications and to see successful ROI, employees need to be supported in their personal change journey when adopting the new way of working and in doing it proficiently. Apps Change Management helps organizations focus on the cultural change and the customer-centric experience to ensure and support full user adoption and successful change navigation.
Apps Change Management drives the successful adoption and usage of change within the business. We support the organization in helping your employees understand and commit to critical best practices associated with the transformation and support them to work effectively throughout the change journey.
Without an effective organizational change management approach, transformational changes can be rocky and expensive in terms of both time and resources. They can also result in lower employee morale, engagement and competent skill development. Ultimately, a lack of effective change management can lead to increased organizational disconnect and poor user adoption, elevating the risk of failure.
Apps Change Management follows a supportive and curated process to guide organizational change by helping businesses take flight. We support employees and ensure increased user awareness and readiness that starts before and extends beyond the transformational journey.
A crucial component of change management is laying a solid foundation to increase user adoption by asking the right questions during discovery, learning the business processes, (current state and future state), identifying key stakeholders and change committees and finally identifying potential change management risks aligned to the overall project cycles. With proper discovery and needs gathering we establish a clear understanding of goals, values and project scope. It provides an opportunity to identify process improvement and cross organizational dialogue to improve business outcomes.
Having a clear vision and objectives for the overall project is imperative to change success. We gain this insight by conducting thorough discovery sessions and integrating that information into the overall change management plan and strategy.
The more transparent and engaging we can be during the implementation process the more likely we are going to increase user adoption, ROI and ultimately change and transform as desired.
The difference between how people operate today vs. the “future state” needs to be communicated to help people understand areas that will change the most. It is important to assess the change, people and channels to prepare for to communicate change. It is helpful to include the what and why in communicating to each audience.
Change Management + Training = Knowledge.
User readiness, upskilling, and reskilling is the key to success! 69% of successful change programs reported offering training before and after go-live. Training is a key component of the change process and at Apps Associates we employ a “Learn as you go model.” This model allows for people to bring about change effectively and learn adaptable and buildable skills. In order for any organizational or transformational change to be successful, users should receive timely, appropriate ongoing training and support throughout the journey. With proper discovery and needs gathering Apps Change Management can establish a clear understanding of goals, values and project scope, and identify process improvements and create cross organizational dialogue to improve business outcomes.
The best organizations rely on their workforce, not executives, to lead change. Committing to effective, ongoing training increases your organization’s chances of success in any endeavor and the Apps Change Management team will partner with you to create a comprehensive training strategy and implementation program.