Modernizing Municipal Operations with Oracle Cloud

A leading municipal utility agency serving 500,000 residents and businesses with critical services like wastewater management, water recycling, and hazardous waste collection. Dedicated to innovation and exceptional service, the agency sought to modernize its operations for greater efficiency and scalability.

About the Customer

Outdated and unsupported SunGard and Tyler systems were slowing down operations, limiting innovation, and hindering scalability. The agency needed to:

  • Adopt a fully integrated cloud solution to drive digital transformation.
  • Modernize financial, supply chain, and HR processes.
  • Freedom from unsupported legacy systems to streamline operations.

The Challenge

They selected Oracle due to the modularity and flexibility of the Oracle Cloud solution, and the technological superiority over less robust systems. Apps Associates was selected to implement the system due to their knowledge of the industry and experience working with other sanitary districts. Partnering with Apps Associates, the agency leveraged Oracle Cloud’s integrated, flexible, and scalable platform, guided by the Apps Associates team, to transform operations seamlessly across key areas:

  • Enterprise Resource Planning (ERP): Financials, Project Financial Management
  • Enterprise Performance Management (EPM): Planning and Budgeting
  • Supply Chain Management (SCM): Purchasing, Procurement, Contracts, Inventory Management.
  • Human Capital Management (HCM): Core HR, Time & Labor, Absences, Benefits, Payroll, Performance Management, Learning, Workforce Health and Safety.

The Solution

With Apps Associates and Oracle Cloud, the agency achieved transformative results:

  • 3+ Legacy Systems Consolidated: Unified disconnected platforms into a single Oracle Cloud environment.
  • 99.9% System Availability: Ensured high reliability through Oracle Cloud and Apps Associates’ managed services
  • Enhanced Service Delivery: Modernized systems to better support residents and businesses by replacing manual and redundant processes with automation.
  • Improved Efficiency: Streamlined finance, HR, and supply chain processes — including the automation of manual tasks across finance and procurement, and a reduced monthly close time that improved reporting speed and accuracy.
  • Scalable Technology: Replaced outdated systems with a future-ready cloud platform that supports long-term growth and adaptability.
  • Innovation Unlocked:Enabled greater process improvements through integrated tools and modern workflows.
  • Maximized Value: Leveraged Oracle Cloud strategically to solve key challenges and position the agency for continued success.

By partnering with Apps Associates, the agency successfully modernized operations, enhanced service delivery, and is now better positioned to meet evolving community needs with agility and confidence.

The Results

About Apps Associates

Apps Associates is a premier enterprise applications and technology advisor, counseling and executing across every stage of the enterprise transformation journey—not just the destination. For more than two decades, Apps Associates has closely collaborated with decision makers across nearly every industry, offering end-to-end integration, modernization, and cloud migration services. By helping to break down the silos within today’s most complex business challenges, Apps Associates is unlocking solutions and efficiencies that scale into future opportunities. Learn more at appsassociates.com or follow on LinkedIn.

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