Transforming Healthcare: A Health Clinic Chain’s Journey to Operational Excellence with Oracle Cloud ERP

An Arizona-based health clinic chain proudly operates ten Community Health Centers across the region, along with various state and federal health programs.  With a commitment to providing affordable primary care, the organization is dedicated to sustaining and improving community health through accessible medical services.

The organization faced several operational challenges including:

• A prolonged monthly close cycle of up to 15 days
• Manual, labor-intensive accounts payable and cash management processes
• Limited visibility into inventory levels, particularly for critical PPE supplies
• Inadequate reporting mechanisms and a reliance on email for transaction approval processes

Their objectives for implementing a new system were to:

• Enable rapid growth with a streamlined financial and accounting solution
• Maintain the highest standards in patient safety, operational efficiency, and financial stability
• Develop an efficient, comprehensive healthcare delivery model
• Enhance data quality and reporting, while eliminating manual processes

Apps Associates supported the client in the transition to Oracle Cloud ERP, replacing an outdated Sage system with a modern, integrated solution to support growth. This included implementing features such as:

• Intelligent Document Recognition (IDR) for AP invoice processing
• Automated bank account reconciliation for efficient cash management
• Punchout/B2B transaction processing with the top suppliers
• Enhanced visibility and automatic replenishment for inventory, especially for PPE

The organization experienced significant improvements, such as:

• Reduced the financial close cycle to 5 days
• Processing 25% of invoices with a touchless approach, improving as the software learns
• A decrease to 5-10% of cash transactions requiring manual reconciliation
• Improved reporting capabilities with quick development of OTBI reports
• An integrated workflow aligning with corporate policies, eliminating the need for email confirmations

The successful implementation of Oracle Cloud ERP by Apps Associates has marked a significant milestone for the Arizona-based health clinic chain. This transformative project has not only streamlined critical financial and operational processes but also positioned the organization at the forefront of technological advancement within the healthcare sector. By embracing innovation and operational excellence, they have set a new standard in patient care and community service. The enhanced efficiency, visibility, and reporting capabilities have empowered the corporation to navigate the challenges of rapid growth and changing industry demands. As a testament to the project’s success, the healthcare provider has seen measurable improvements in operational efficiency and financial performance, reinforcing their commitment to serving the community with the highest standards of care and management.