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Creating a seamless customer experience across multiple platforms and channels is becoming the norm. Not only does this result in top-notch collaboration between all your teams, but it can also help your business grow. To achieve these results, you need the right digital solution. In short, you need Salesforce Customer 360. This guide will teach you...

Providing top-notch customer service means being able to adapt communication channels to meet the customer’s ever-evolving needs. This is most easily managed via digital channels. Though it’s not the most convenient method, customers still rely on telephony services for their support. However, technology is often outdated when it comes to telephony channels and has suffered from...

Salesforce Service Cloud: Streamlining Operations and Delivering Optimal Service From Anywhere Customer needs and expectations are always evolving. Not to mention, constantly advancing technology (and unprecedented pandemics) make it essential to cater to customer’s needs via digital channels. After all, appeasing customers to their liking is the driving force behind any successful business. As companies...

Field service is a distinct and growing industry in the business sector. With customers requiring and expecting on-location service, a variety of players are involved in cultivating a top-notch customer experience. Customers need information regarding the service. Mobile workers need information, support from in-house staff, and, of course, enough available resources. In-house staff needs to...

If you are finding it hard to execute and manage your sales, you’re losing business. This is true whether you’re a startup vying for the Fortune 500 list or a small business owner with years of experience under your belt. If that describes your situation, then you need to consider some strategies that can help...