Case Study
Charles River Laboratories, Inc., Streamlines Customer Service Operations
Salesforce
Salesforce is the most powerful CRM platform you can implement for your business. From Sales, Support, Marketing, Commerce and even Field Service – it has every aspect of your business covered. With Apps Associates as your Salesforce partner, you can maximize the efficiency of your tech stack and seamlessly integrate with all your business systems.
Multi-Cloud Expertise
Apps Associates is a full-service partner for Salesforce Cloud applications. We understand the intricacies of each product and how they integrate with one another and with your ERP, EPM and other enterprise business applications.
Real Industry Experience
We’re not just technology implementors, we are advisors. We understand the objectives and concerns in your industry because we’ve been there. We bring a deep knowledge of best practices and common solutions, plus the nuanced ability to determine the best solution for your unique challenges.
Whether your CRM solution requires direct selling to your clients, like Medical Device firms, or are looking to influence your customers more indirectly via contact with physicians and other stakeholders, like BioPharmaceutical firms, Apps Associates can help you with modern, advanced CRM solutions to gain traction and grow your business.
- CRM solutions to foster customer loyalty and grow your business.
- Opportunity Management and CPQ solutions to grow your pipeline and close more business quicker.
- Customer Service portals to address Medical Device service requests.
- Complaint Management solutions to improve customer satisfaction, loyalty and compliance.
Governed by stringent rules and regulations, data processing in the healthcare sector can present formidable tasks. Apps Associates has mastered them to deliver powerful solutions, whether it involves EEG brain images to improve medication protocols or a cloud-based patient management suite for physical therapists.
- System Migrations
- Claim/EOB Formatting and Processing
- EMR/EHR Systems
- Patient Registration and Scheduling
- Outcome Management Systems
- Mobile Applications
Whether your CRM solution requires direct selling to your clients, like Medical Device firms, or are looking to influence your customers more indirectly via contact with physicians and other stakeholders, like BioPharmaceutical firms, Apps Associates can help you with modern, advanced CRM solutions to gain traction and grow your business.
- CRM solutions to foster customer loyalty and grow your business.
- Opportunity Management and CPQ solutions to grow your pipeline and close more business quicker.
- Customer Service portals to address Medical Device service requests.
- Complaint Management solutions to improve customer satisfaction, loyalty and compliance.
To optimize support for high tech Sales, Marketing and Service teams, Apps Associates has delivered mobile applications that allow users to quickly find relevant client and product information, anytime and from anywhere.
- Online Libraries for Customer Success Stories
- Online Sales & Marketing Collateral
- User-configurable Advanced Searches
- Sales Support Request Functionality
“I’m a big Apps Associates fan. The team was amazing in being able to translate our non-technical input into Salesforce language and communicate effectively with our business and IT people. They were able to take what multiple people were saying and make recommendations on what the best practice would be. They helped us to focus and look at the most cost effective, obtainable solutions.”
Sarah Warren
There’s a lot going on in your business – managing people, processes, and technology can be a complicated and overwhelming experience. Apps Associates provides ongoing incident resolution, continuous improvement, and consultative services for your Salesforce needs through our AppsAssurance managed service program. We are here to help you keep your business on track.
We rely on data and analytics to make informed business decisions to meet your evolving business and customer needs with agility. Our goal is to maximize the ROI of your Salesforce tech stack by utilizing best practices and leveraging our extensive expertise and experience to improve your overall user experience and adoption.
Looking for help with more than just Salesforce? We’ve got you covered.