24/7 Help Desk and Support

Outsource Support and Maintenance to a Trusted Team of EPM Experts

Our experienced enterprise performance management (EPM) support professionals have an average of over 12 years of application experience. We deliver full EPM support services, application upgrades, and system-level support. When our Hyperion end-users call, or email, the Oracle Help Desk, they reach live, local people who have in-depth knowledge of finance options and their application environment – such as Hyperion. As a matter of fact, in most cases, they have worked as a finance manager or accountant in a Fortune 500 or SMB environment.

Our technical experts proactively assess your system on a regular basis and produce periodic Health Checks and Annual Application Reviews to ensure that your finance application is meeting your needs from both a technical and long-term business perspective. We work closely with you to plan how your EPM solutions evolve and meet your needs in the long run.

Enjoy Proactive Application Administration

For every cloud or on-premise implementation, we include monthly admin support time that can be used for application customization or custom report development. You can even bank your hours so that we can handle any major system upgrades or 3rd party integrations when the timing is right for you and your team. We work one-on-one with your administrator, power users and end-users to make sure each upgrade, patch or system improvement is successfully implemented.

Benefit from System Enhancements and Administrative Support

Apps Associates provides EPM, BI, ERP and Advisory consulting services to finance organizations looking to improve their budgeting, planning, consolidation and reporting cycles. We are an Oracle Partner who specializes in Hyperion application environments, and we also provide consulting and advisory services.

Contact us to learn more about how we can help your organization can become more efficient and take full advantage of your Oracle Hyperion investment.

Oracle Help Desk and Support