Service Cloud Voice has been built to combine digital channels, CRM analytics, and phone on top of Service Cloud platform. It’s a console that any business with a phone-based customer service operation can use to streamline their support by making it faster, more efficient, and effective. Salesforce Service Cloud Voice is the intersection where telephony…
Read MoreWhy Brand Matters When Buying EPM
There are many reasons to choose one brand over another, such as features, longevity, and price. But when choosing an EPM solution, the brand itself may be the best reason.
Read MoreREST API to perform complex long run job – Example with MuleSoft
In recent days most of customers want to implement their solutions using API to work independently within different systems. API Led Architecture is one of the important system solution architecture adopted in the latest software implementations. We are talking about the REST APIs and the context is to process complex or data intensive operations (e.g.,…
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