Providing top-notch customer service means being able to adapt communication channels to meet the customer’s ever-evolving needs. This is most easily managed via digital channels. Though it’s not the most convenient method, customers still rely on telephony services for their support. However, technology is often outdated when it comes to telephony channels and has suffered from…
Read MorePermissions – Where do I start?
Are your employees unable to access the new application you built for them? Are your managers unable to see the work of the employees they manage? Are your customer service teams struggling to collaborate together on a case? If any of these situations apply to you, you may have permission issues within your Salesforce org.
Read MoreExercising “Right to Erasure” on Oracle Cloud
In the world, that is Digitally Connected and Data-Driven, it is significant to have access to the data that complies with all regulatory requirements. It becomes important for any organization to hold a sustainable and comprehensive approach towards handling the “Right to be Forgotten”. With Enterprise Applications in place, considerable data accumulates over a period…
Read MoreEnabling MSS Actions on Oracle Cloud HCM
As the Global Work Philosophy transforms towards Working from Anywhere / Working from Home, questions often arise on how to handle paperwork for an enterprise level transaction. This is common in the HR space with any employee / manager initiated transaction and often may need to go through a series of approvals. It is always…
Read MoreCloud Transformation Journey – Is Your Organization Data Driven Yet? If Not, Hakuna Matata
Congratulations on your Cloud transformation journey by adopting a platform for all your business transactions using Oracle Fusion Applications (Cloud ERP/SCM/HCM). As your users learn the nuances and behavior of the applications by entering data, verifying the data with many of the seeded and business focused custom reports, their trust on the system gradually grows….
Read MoreSalesforce Service Cloud: An Ultimate Guide
Salesforce Service Cloud: Streamlining Operations and Delivering Optimal Service From Anywhere Customer needs and expectations are always evolving. Not to mention, constantly advancing technology (and unprecedented pandemics) make it essential to cater to customer’s needs via digital channels. After all, appeasing customers to their liking is the driving force behind any successful business. As companies…
Read MoreField Service Lightning: A Complete Guide
Field service is a distinct and growing industry in the business sector. With customers requiring and expecting on-location service, a variety of players are involved in cultivating a top-notch customer experience. Customers need information regarding the service. Mobile workers need information, support from in-house staff, and, of course, enough available resources. In-house staff needs to…
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